Case study · Government Portal
Diskop UKM Kepri: one official home for SME services
Official website for the Riau Islands cooperatives and SME agency
- Client
- Dinas Koperasi dan UKM Provinsi Kepulauan Riau
- Year
- 2026
- Sector
- Government · Cooperatives & SMEs
The official website of the Dinas Koperasi dan UKM Provinsi Kepulauan Riau, the provincial agency for cooperatives and small businesses. It brings the agency profile, service programs, news, and a public complaints channel into one site.
Context
The Dinas Koperasi dan UKM is the Riau Islands provincial agency responsible for developing cooperatives and micro, small, and medium enterprises. Its office is in the Governor's Office complex. In the welcome message on the site, the head of the agency presents the website as a channel for transparent, current, and accessible public information. Its programs include the Lembaga Inkubator Bisnis Merah Putih, a business incubator for local SMEs and startups.
The challenge
Agency information is often scattered across social media posts and printed documents. SME owners and cooperative members need to find services, official documents, and contact points quickly, and they need a way to file a complaint. The agency also needed a site that reads as official and that it can keep up to date under its own name.
- Services listed on the homepage
- Profile and documents in one menu
- Public complaints channel
- News section for program updates
Approach
How it came together.
- 01
Kept the navigation to five plain items
Beranda, Profile, Layanan, Berita, and Pengaduan cover what most visitors come for. Vision and mission, duties, structural officials, and documents sit inside the Profile dropdown.
- 02
Opened with the agency name over a field photo
The hero shows agency officials at an SME product exhibition, with the full agency name as the headline. Visitors know immediately that they are on the official provincial site.
- 03
Placed the head of agency's welcome near the top
A profile block with the head's name and title is followed by his welcome message. This follows the layout Indonesian government site visitors expect and puts a named official behind the site.
- 04
Grouped digital services under Layanan
The Layanan menu links to the SME and cooperative database, a marketplace and business matching service, and a finance application. The homepage repeats the program cards, starting with the business incubator.
- 05
Gave complaints a top-level menu item
Pengaduan sits in the main navigation rather than in the footer, so the public can raise an issue without searching for it.
What was delivered
- Government agency website
- Profile section with vision, duties, and officials
- Service menu for SME database, marketplace, and finance app
- News section
- Public complaints page
- Homepage program cards
What changed
- The agency can publish news and documents on its own official site
- SME owners can reach service links from one menu
- The public has a visible channel for complaints
- The agency's structure and officials are documented in one place
Full page
Hover the window, or focus it with the keyboard, to scroll through the whole page. On touch screens, scroll inside it.
